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Orders are processed Monday through Friday. Ground shipping takes 4-7 business days, while two-day shipping takes two business days from the date the order is processed. International shipping fees and delivery times vary.
Shipping charges are based on weight, not on a fixed amount.
SCF understands that actual shipping costs may on occasion vary considerably from the estimate calculated by our online store. Significant overcharges will be automatically refunded to the customer. When there are significant undercharges or unspecified shipping charges, we will contact you with further information. SCF may change the shipping method at its discretion between UPS, Fedex Ground and USPS in order to best serve our customers.
Claims or shortages must be reported to SCF within 48 hours of receipt of shipment. Any loss or damage must be reported immediately to the delivery carrier. Defective products must be shipped back within one week of purchase. SCF is not responsible for the shipping costs for returned products.
When you place an order with SCF, we ask your name, your billing address, the address for shipment of the order, your credit card number and expiration date and your e-mail address. We consider this information private. The information is kept on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our site and services to you.